How to book

The online reservation services are for reserving an apartment or room at DestinationBCN. The use of these services implies full acceptance, without reservation, and the validity of each and every one of the general terms and conditions.

When using the service, the user will receive a confirmation e-mail, which will include his or her reservation confirmation number. This e-mail is proof of your reservation and confirmation that it has been accepted. Please check the confirmation to avoid any possible misunderstanding. Should there be any incorrect detail or unacceptable term or condition, please contact us within two days following receipt of confirmation.
DestinationBCN reserves the right to modify, unilaterally and without warning, any of the matters included in these general contracting terms and conditions in the manner that it deems appropriate, notifying users of the modifications made to the website, so that they are known and accepted again by the users.

Cancellation policy

Standard Cancellation & Payment Policy (applicable to the Base rate):
A prepayment of 100% of the total rental sum will be charged online upon confirmation of the booking (excluding the city tourist tax which is due upon arrival)
If cancelling up to 7 days prior to the arrival date, the full prepayment will be refunded.
No-shows or cancellations less than 7 days prior to the arrival date will not receive a refund, except for the fee for final cleaning applicable to apartments only (66 euros or 33 euros for a 1 night stay)

Last Minute Cancellation & Payment Policy (applicable to the Last Minute rate: 10% off on the nights within 7 days from the time of booking):
A prepayment of 100% of the total rental sum will be charged online upon confirmation of the booking (excluding the city tourist tax which is due upon arrival)
No-shows or cancellations done anytime after booking will not receive a refund, except for the fee for final cleaning applicable to apartments only (66 euros or 33 euros for a 1 night stay)
Modifications are not allowed.

Terms and conditions

Additional costs
+ Fee for final cleaning (apartments only): 66 euros
+ For a 1 night stay the fee for final cleaning is reduced to 33 euros (apartments only) This will be automatically deducted from the per night stay when selecting 1 night.
+ Local city tourist tax for apartments: 6,05 euros per person per night (will be charged upon arrival over a maximum of 7 nights to guests 17 years old and older).
+ Local city tourist tax for rooms: 4,68 euros per person per night (will be charged upon arrival over a maximum of 7 nights to guests 17 years old and older).
+ Late check-in fee (apartments & rooms): 30 euro for check-ins between 21.00 and 24.00 and 50 euro for check-ins after midnight.
+ Baby cot (per night, available in certain apartments only): 7 euros.
+ Children age 2 and younger stay for free in certain apartments, if a cot is not required. Please consult before booking.
+ Rooms No.1, No.2, No.3, No.4, No.5, No.6 and No.7 are for adults only.
+ Upon arrival a preauthorisation for incidentals of 50€ (rooms) and 100€ (apartments) will be done to your card . This will be released after your check-out.

Additional costs are not calculated automatically in the total costs and will have to be paid for separately upon your check-in (except the fee for final cleaning).

General conditions and instructions
Please note that although DestinationBCN offers a round-the-clock service, we do not have a reception area. It is therefore important that you provide us with your arrival details at the airport, train station or port so that we can arrange for someone from our team to meet you at the property for check-in.
+ Airport arrivals: provide flight number and airport arrival time. Call us or send us a message through Whatsapp once you have collected your luggage.
+ Train arrivals: provide train arrival time. Call us or send us a message through Whatsapp from the train station, upon arrival.
+ By car: provide an estimated arrival time at the property and call us or send us a message through Whatsapp when you are 1 hour away.
+ Port arrivals: provide cruise arrival time and call us or send us a message through Whatsapp from the port once you have disembarked.

Our Whatsapp number is + 34 696688095
The number to call from 9:30 to 18:00 is +34 935325267
For arrivals after 18:00 or before 9:30 call us on +34 935141950

In case we have other guests checking out on your departure day, the apartment/room will be cleaned and prepared for you in the morning and will be ready to check-in around 14.00 (or earlier in case of an early morning check-out). You can store your luggage in our offices from 9:30 if necessary.
In case we don’t have other guests checking out on your arrival day, we will be able to offer an early check-in.

Our general check out time is 10.00 for apartments and 11:00 for rooms, however we can be flexible in the event that we don’t have a same day arrival. In case we are unable to provide a late check-out, you are welcome to store luggage with us.

DestinationBCN apartments and rooms are aimed at couples, business travellers, solo travellers and families who value peace and quiet. Compromising this wouldn’t be beneficial for everyone involved. If you don’t fit this description please contact us by email, as we want to make sure you enjoy your stay and that we meet your expectations.

+ Guests are not permitted to host parties in the apartment or room or in the adjacent communal areas.
+ The number of guests staying in the apartment or room cannot exceed the number stated on the booking.
+ No noise is allowed in the apartment or room (including the terrace when applicable) after 9:00 PM . In the event of excessive noise nuisance, DestinationBCN maintains the right to evict the guests without refunding the rental fee.
+ Normally checkout time is 10:00 AM for apartments and 11:00 AM for rooms. If no new guests are expected to arrive on the same day, we can arrange a more convenient time for check out. In any case, you are welcome to store your luggage in our office. The guest is obliged to leave the apartment on the time agreed upon. When breaching the agreement the guest is liable to a fine of 350 euros per day.
+ On departure, the apartment or room should be in a generally clean condition. Damages done to the apartment’s or room’s contents as a result of deliberate, criminal or reckless behaviour, such as breakages, leaving the apartment or room in an especially dirty condition or accidental damage, will be forfeited to the guest. The amount shall be established by determining the replacement value of each object so it can be returned to the exact state it was in before the incident occurred. DestinationBCN reserves the right to charge the credit card submitted to cover the damage caused.
+ Pets are not allowed.

Force majeur
If due to ‘force majeure’, DestinationBCN cannot fulfill its commitment regarding the rental of a reserved property, it will communicate this to the client at the moment in which such an incident occurs.
DestinationBCN reserves the right to offer the client an alternative property and will do everything within its power to find a replacement accommodation with similar characteristics. The property will be offered under the same (or better) conditions to which both parties have agreed upon.
In case no alternative accommodation can be found, the remaining sum of the rental fee (effective from the time which the incident occurred, onwards) will be returned to the client.

Communication
We request that all information included in your registration is accurate, current and complete.
All notices sent to you will be sent to the email address provided with your registration at the time of booking or making an enquiry. By accepting these terms you give your consent to receive communications from us by email
The personal information provided to us will not be disclosed by us to any third parties, in accordance with our privacy policy.

Conditions of use of DestinationBCN Promo Codes
The promotional codes are not valid in conjunction with any other offers or promotions. Only one promotional code may be used per booking. Promotional codes cannot be used for any previously made bookings. Promotional codes issued by parties other than DestinationBCN cannot be used on our website, unless indicated otherwise.
When using the promotional codes the usual booking terms and conditions apply, and all bookings are subject to availability. All taxes, fees, charges and surcharges are applicable to hotel bookings made using promotional codes. The promotional codes have no cash or refund value, and therefore cannot be exchanged for cash or its equivalent. If you change the dates of your hotel stay after using a promotional code, then that promotional code will not apply to the changed schedule. For specific restrictions regarding the use of promotional codes, please see the special terms & conditions for each promotion. We reserve the right to modify these conditions of use or to withdraw a promotional code at any time.

Contact us
If you have any question or any special wishes or requirements, don’t hesitate to contact us:
+ by email: info@destinationbcn.com
+ by Whatsapp: +34 696688095
+ by phone: +34 93 532 5267 – from 09:30 – 18:00 please check the current local time
+ by phone in case of an emergency after office hours: +34 93 514 1950

Our Covid-19 protocols and measures

In order to prevent the spread of the corona virus and to maximize the safety of our guests and employees, we are following best practices as advised by ICTE (Instituto para la Calidad Turística Española) in collaboration with CEHAT (Confederación Española de Hoteles y Alojamientos Turísticos).

The DestinationBCN team has been provided with the necessary training and information related to COVID-19 to ensure the standards of cleanliness remain at their highest. Protocols are continually monitored and adjusted as required.

After the usual deep cleaning we do after the check-out of each (group of) guest(s), we disinfect all surfaces, including textiles in each room with our Sanifyer atomiser, spraying micro droplets of Viricitol, which is a virucidal authorised by the Spanish ministery of health.
All communal areas (entrance, staircase, elevator, rooftop terrace, offices, reception room and back of house areas are disinfected as well with the Sanifyer 2 times a day.

In between these 2 sessions, there will be extra attention given to areas frequently contacted such as elevator buttons, handrails, switches and door handles.

If staff have any Covid-19 symptoms, are tested positive, or been in close contact with a person confirmed with COVID-19, they are excluded from work.

The guest instruction booklet that you will find in your apartment / room provides you with helpful information about the use of appliances, the Wifi passwords, a directory of nearby services, shops, restaurants, museums and other interesting Barcelona sites.
The sheets on which the information is printed are synthetic paper sheets (Synaps) and each sheet is disinfected upon each change of guests.

We kindly ask you to keep the need for social distancing in communal areas in mind, use the hand sanitiser in the entrance upon entering the building, wear a mask at all times in all communal areas, dont share the elevator with any other than your travel companions and follow up any other instructions given through advisory posters in our communal areas.
If you or any of your travel companions has Covid-19 symptoms, please self-isolate in your apartment or room for the rest of the duration of your stay and please inform us, so that we can take precautionary measures when cleaning your apartment or room after your check-out.

Privacy policy

Privacy policy – Last updated 23/05/2018

1. Introduction

1.1   We are committed to safeguarding the privacy of our website visitors and service users.

1.2   This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3   We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

2. Credit

2.1   This document was created using a template from SEQ Legal (https://seqlegal.com).

3. How we use your personal data

3.1   In this Section 3 we have set out:

(a)   the general categories of personal data that we may process;
(b)   the purposes for which we may process personal data; and
(c)    the legal bases of the processing.

3.2   We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

3.3   We may process your personal data that are provided in the course of the use of our services (“service data“). The service data may include your name, email address, mailing address, phone number or other details to help you with your experience. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.4   We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

3.5   We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

3.6   We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

3.7   We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.8   We may process information that you provide to us for the purpose of staying at our accommodations (“guest data”). The guest data may include copies of identification documents such as a passport or national identity card. The guest data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the compliance of necessary legal obligations to which we are subject.

3.9   We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.10 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.11 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.12 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

4. Providing your personal data to others

4.1   We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our group of companies can be found at https://www.destinationbcn.com/good-to-know/#legal-notice.

4.2   We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3   We may disclose enquiry and transaction data to our suppliers or subcontractors at https://www.mancloud.eu/en and https://www.cubilis.com/en/portal-booker-1 insofar as reasonably necessary for completing the purchase and securing services from our company.

4.4   Financial transactions relating to our website and services are handled by BBVA via a PDQ terminal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at [ identified at https://www.bbva.es/empresas/index.jsp.

4.5   In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. Retaining and deleting personal data

5.1   This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2   Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3   We will retain your personal data as follows:

(a)     Transaction data will be retained from the initiation of your contract with us, and for a maximum period of 14 days following your departure from our accommodation.
(b)    Notification data will be retained for a maximum period of 30 days following a request to unsubscribe from our database(s).

5.4   In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a)   the period of retention of service data, enquiry data and correspondence data will be determined based on as necessary for maintaining our company records of contracts and transactions.

5.5   Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Amendments

6.1   We may update this policy from time to time by publishing a new version on our website.

6.2   You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3   We may notify you of significant changes to this policy by email.

7. Your rights

7.1   In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2   Your principal rights under data protection law are:

(a)   the right to access;
(b)   the right to rectification;
(c)    the right to erasure;
(d)   the right to restrict processing;
(e)   the right to object to processing;
(f)    the right to data portability;
(g)   the right to complain to a supervisory authority; and
(h)   the right to withdraw consent.

7.3   You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

7.4   You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5   In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

7.6   In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7   You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8   You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9   You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10 To the extent that the legal basis for our processing of your personal data is:

(a)   consent; or
(b)   that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 8.

8. About cookies

8.1   A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2   Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3   Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

9. Cookies Policy

9.1 All data and policies relating tour use of cookies are laid out in our Cookie Policy, found at https://www.destinationbcn.com/good-to-know/#cookie-policy

10. Our details

10.1 This website is owned and operated by OneOnOne SL.

10.2 We are registered in Spain under registration number NIF B-63846604, and our registered office is at Ronda Universitat 11, Bajos. Barcelona 08007.

10.3 Our principal place of business is at Ronda Universitat 11, Bajos. Barcelona 08007.

10.4 You can contact us:

(a)   by post, to the postal address given above;
(b)   using our website contact form;
(c)    by email, using [the email address published on our website from time to time.

11. Data protection officer

11.1 Our data protection officer’s contact details are: Anne Nijstad, you may contact our Data protection officer at any of the methods outlined above.

Previous versions of our privacy policy can be viewed here.

Web Site Content

All content on the DestinationBCN web site is for exclusive use of OneOnOne Based in Barcelona S.L. The website’s look and feel, design elements and layout are copyrighted material and protected by trade dress, unfair competition and other laws and may not be copied or emulated directly in whole or in part. All rights are reserved.